This describes the essential skills and knowledge and their level required for this unit

Required Skills

communicate in group setting

follow written instructions

give and receive verbal instructions

interact with clients

use information technology effectively

Required Knowledge

effective non verbal communication techniques

effective verbal communication techniques

group communication techniques

small group dynamics

written communication skills

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in effectively interacting with clients and communicate verbally and non verbally

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

A combination of oral or written presentations

observations

on the job andor in a simulated workplace environment

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA Public Safety Training Package

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Clients may include

Instructions may include

Modes of communication may include

Client needs may include

Workplace may include

Non verbal communication may include

Routine correspondence may include